Refund Policy

Returns - Damaged Items.

The Little Potion Co does not exchange or refund for change of mind. We will happily exchange or refund any product which is damaged in transit or does not match the description of what you ordered. This is provided the goods are in original condition and proof of purchase is provided. We are unable to refund freight/shipping charges.  

Should any damage have occurred, The Little Potion Co should be contacted at magic@thelittlepotionco.com.au within 48 hours of receiving your goods and photo evidence should be provided for verification. You must keep the packaging for reference for the postal service. We will need a photo of the full box/parcel and any damage to the packaging. We will also need evidence (photos) of how the items were packed. Please reach out to us before disposing of any packaging. You will not be eligible for a refund from the postal service if this evidence is not available.

You may be issued a return address of where to return your damaged goods, and they must be received back within (14) fourteen days of the purchase date, in the condition they originally arrived in, to be eligible for either a replacement or a full refund of the purchase price.

Please note that every effort is taken to ensure that we pack your order as safely as possible – but damage does occur from time to time.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Returns - Unclaimed items

If your order is unclaimed and is returned to us, we will refund the order minus the shipping costs. This will include any shipping paid and any costs for the items to be returned to us. Any refunds will only be issued once items are received and inspected by us, The Little Potion Co

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at magic@thelittlepotionco.com.au.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at magic@thelittlepotionco.com.au

Shipping

Shipping costs are non-refundable. If you receive a refund, the cost of shipping plus the return shipping will be deducted from your refund. If you qualified for free shipping on your order, you will be refunded minus the flat shipping rate at the time of purchase.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.