Refund Policy
Returns for Damaged or Incorrect Items
At Firefly Adventures, we do not offer refunds or exchanges for change-of-mind purchases. However, if your order arrives damaged, defective, or differs from what you purchased, we are happy to work with you to resolve the issue.
To qualify for a replacement or refund:
- Items must remain in their original condition.
- Proof of purchase is required.
- Shipping charges are non-refundable.
If your package arrives damaged, please contact us within 48 hours of delivery at admin@fireflyadventuresllc.com and include clear photos showing:
- The damaged item(s)
- The inside packing materials
- The outside shipping box or parcel, including any visible shipping damage
Please keep all packaging materials until the issue has been reviewed. Shipping carriers may require this documentation as part of a damage claim, and without it we may not be able to process a replacement or refund request.
If a return is required, we will provide return instructions and a return address if applicable. Returned items must be received within fourteen (14) days of the original purchase date and must be in the same condition in which they were delivered.
While we carefully package every order to help prevent transit damage, occasional issues during shipping can still occur.
Refund Processing
Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund request.
If approved, the refund will be issued to your original payment method. Please allow several business days for the refund to appear, depending on your bank or credit card provider.
Unclaimed or Returned Packages
If an order is returned to us because it was unclaimed or undeliverable, we will issue a refund for the order total minus all shipping and return shipping costs incurred.
Refunds for returned packages will only be processed after the returned items have been received and inspected.
Delayed or Missing Refunds
If you have not yet received your refund:
- Recheck your bank account or payment method.
- Contact your credit card provider, as processing times may vary.
- Contact your bank, since refunds can sometimes take additional time to post.
If you still have not received your refund after completing these steps, please contact us at admin@fireflyadventuresllc.com.
Sale Items
Items purchased on sale or during promotional events are final sale and are not eligible for refunds.
Exchanges
We replace items only if they arrive damaged or defective. If you need an exchange for the same product, please contact us at admin@fireflyadventuresllc.com.
Shipping Costs
Shipping fees are non-refundable.
If a refund is issued, any original shipping charges and applicable return shipping costs will be deducted from the refund amount. Orders that originally qualified for free shipping will have the standard shipping rate deducted from the refund total.
Delivery times for exchanged items may vary depending on your location.